A Three-Step Process for Managing an Underperforming Team Member

Bettering the efficiency of a staff member is just not a one-way road. Your staff members will belief and observe you solely once they really feel you set in an effort to make their life and work-life higher. For those who keep in mind one factor about this course of, let it’s this: Your staff will all the time keep in mind the way you make them really feel whereas at work, to riff on Maya Angelou’s well-known quote.

Addressing an underperforming staff member is a tough dialog for either side. This is the reason I take an method that comes from empathic concern. In its easiest type, it means you perceive what folks want from you with out them asking.


Take time to attach a number of weeks previous to the official assembly, for those who can. Strike up a dialog that feels genuine in your half. If this feels awkward, then your method as a pacesetter might have another points to be addressed first.

As you join, you might uncover what’s actually occurring. The rationale for his or her work efficiency being decrease could also be as a result of they’re battling one thing else at dwelling, or presumably a distinct challenge at work. The purpose is you’ll by no means know except you method the state of affairs with precise care and concern.

Pay attention

This step is unorthodox: Ask your employees member what they suppose you or the corporate can do higher. I’ve discovered that this method builds rapport and reduces rigidity, which is a vital half for the following step to work appropriately.

This step permits for unstated frustrations to have a voice, however provided that you are taking time to hear. Don’t get defensive and be ready to take heed to one thing that will harm you. Listening intently is the important thing to connecting. Ask how they’d clear up this drawback in the event that they had been in your place. Validate their concern. Thank them for his or her honesty. Then, actually take the time to replicate on their suggestions.

Pay attention extra

Now, right here’s the step that you just’ve been ready for. Flip the query again to them: “In the identical spirit of getting higher, what’s one factor you suppose that you could enhance on or one thing that you just suppose could be achieved higher by you relating to your job?”

Then hear. Don’t criticize. Don’t agree. Simply hear. If this staff member cares, which most do, they already know the place and the way they’re underperforming and can provide an answer. As soon as they’re completed, thank them for being upfront and open. Discuss via methods to maintain one another accountable and arrange a gathering for one week later to debate the define for transferring ahead.

It’s straightforward to level out who isn’t functioning properly in your group; it’s more durable whenever you look inward first to see how one can change the setting so folks can do a greater job. Whenever you change the way in which you method connecting with folks, folks change the way in which they operate round you and with you.

Change takes effort, however similar to anything, it pays off when achieved proper.

This text initially appeared within the September/October 2022 challenge of SUCCESS journal. Pictures by Shutterstock

Tristan Ahumada is the Individuals Editor for SUCCESS, operates Lab Coat Brokers as its CEO, consults Fortune 500 firms, runs a profitable Actual Property staff in California, enlargement groups within the U.S. (in numerous brokerages), proprietor in a single Brokerage, at present sits on completely different boards for tech firms, and can be a global speaker. His love for expertise and methods pushes him to check and use the newest merchandise for progress for all companies all over the world together with Actual Property Brokers/Brokers. Tristan is from Southern California the place he at present lives together with his spouse and two youngsters.

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